Privacy Policy

The information below provides details about our privacy policy and we ask that you take the time to read it.

Privacy Policy — Big Brains Flow

Last Updated: May 2026

This Privacy Policy explains how Big Brains Flow and Big Brains Technolabs collect, use, store, and protect your information when you use our software, website, CRM platform, and related services.

By using Big Brains Flow, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Company name
  • Billing details
  • Business address

Business & CRM Data

  • Customer contact details
  • Leads and sales data
  • Communication history
  • Workflow information
  • Marketing campaign data

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login activity
  • Cookies and analytics data

2. How We Use Your Information

We use collected information to:

  • Provide and maintain services
  • Manage CRM and automation features
  • Improve platform performance
  • Process payments and subscriptions
  • Send updates and notifications
  • Provide customer support
  • Prevent fraud and unauthorized access
  • Analyze usage and improve user experience

3. WhatsApp & Communication Compliance

Users are fully responsible for:

  • Obtaining customer consent before messaging
  • Following WhatsApp, Meta, TRAI, and local communication laws
  • Ensuring lawful use of automation and marketing tools

Big Brains Flow is not responsible for:

  • WhatsApp bans
  • Meta policy violations
  • Spam complaints
  • Third-party platform restrictions

4. Data Storage & Security

We implement reasonable security measures including:

  • Secure cloud infrastructure
  • Encrypted communication
  • Access control systems
  • Authentication mechanisms

However, no online platform can guarantee 100% security.

Users are responsible for:

  • Keeping passwords secure
  • Managing team access properly
  • Protecting their own devices and accounts

5. Cookies & Tracking Technologies

We may use cookies and analytics tools to:

  • Improve website functionality
  • Analyze traffic
  • Remember user preferences
  • Enhance user experience

Users can disable cookies through browser settings.

6. Third-Party Services

Our platform may integrate with:

  • Meta / WhatsApp APIs
  • Google services
  • Email providers
  • Payment gateways
  • Cloud hosting providers
  • Analytics platforms

These services may collect data according to their own privacy policies.

We are not responsible for third-party privacy practices.

7. Data Sharing

We do NOT sell personal customer data.

We may share information only when:

  • Required by law
  • Necessary for payment processing
  • Required for service integrations
  • Needed to protect legal rights or prevent fraud

8. Data Retention

We retain data:

  • As long as your account remains active
  • As required for legal or operational purposes
  • Until deletion is requested (where applicable)

We may permanently delete inactive or terminated account data after a reasonable period.

9. User Rights

Depending on your jurisdiction, you may request:

  • Access to your data
  • Correction of inaccurate information
  • Account deletion
  • Data export
  • Withdrawal of consent

Requests can be submitted through our support team.

10. Children's Privacy

Big Brains Flow services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be processed and stored on servers located outside your state or country depending on hosting infrastructure and third-party integrations.

By using the platform, you consent to such transfers.

12. Limitation of Liability

While we strive to protect your information, Big Brains Flow shall not be liable for:

  • Unauthorized access caused by user negligence
  • Third-party breaches
  • Internet/network failures
  • API service interruptions
  • External cyberattacks beyond reasonable control

13. Policy Updates

We may update this Privacy Policy periodically.

Updated versions will be posted on the website with a revised effective date.

Continued use of the platform means you accept the updated policy.

14. Contact Us

For privacy-related questions or requests:

Big Brains Technolabs
Rajkot, Gujarat, India
Email: privacy@bigbrainsflow.com
Website: Big Brains Flow

15. Consent

By accessing or using Big Brains Flow, you consent to this Privacy Policy and the collection and use of information as described above.