Terms & Conditions

The following information is important as it provides an overview of our terms of services, which we recommend you review.

Terms & Conditions — Big Brains Flow

Last Updated: May 2026

Welcome to Big Brains Flow. These Terms & Conditions (“Terms”) govern your use of our CRM, automation, communication, and software services provided by Big Brains Technolabs.

By accessing or using Big Brains Flow, you agree to comply with and be bound by these Terms.

1. Definitions

  • “Platform” refers to Big Brains Flow software, website, CRM system, dashboards, APIs, automations, and related services.
  • “Company” refers to Big Brains Technolabs.
  • “User”, “Client”, or “You” refers to any individual or business using the platform.
  • “Services” refers to CRM management, WhatsApp automation, IVR calling, email marketing, lead management, workflows, analytics, and other tools offered by Big Brains Flow.

2. Acceptance of Terms

By registering, purchasing, subscribing, or using the Platform, you confirm that:

  • You are legally eligible to enter into this agreement.
  • You will comply with all applicable laws and regulations.
  • You accept these Terms completely.

If you do not agree, you must not use the Platform.

3. Services Offered

Big Brains Flow may provide:

  • CRM & lead management
  • WhatsApp automation
  • Workflow automation
  • Email marketing tools
  • IVR calling integration
  • Customer communication tools
  • AI-powered automation features
  • Analytics & reporting dashboards
  • Third-party integrations

Features may change, improve, or discontinue at any time without prior notice.

4. User Responsibilities

You agree NOT to:

  • Use the platform for spam, fraud, illegal marketing, or harassment.
  • Send unauthorized bulk messages.
  • Violate WhatsApp, Meta, Google, or third-party policies.
  • Upload malicious software or harmful content.
  • Attempt unauthorized access to servers or accounts.
  • Resell or duplicate the software without written permission.

You are fully responsible for:

  • Your account activity
  • Your customer data
  • Your campaigns and communication content
  • Compliance with local laws

5. Account & Security

Users are responsible for maintaining:

  • Account confidentiality
  • Password security
  • Authorized access only

Big Brains Flow is not liable for damages caused by compromised credentials or unauthorized access due to user negligence.

6. Payments & Subscription

  • Certain features require paid subscriptions.
  • All payments are non-refundable unless stated otherwise.
  • Subscription plans may change anytime.
  • Failure to pay may result in suspension or termination.

Taxes, GST, gateway charges, or government fees are the user’s responsibility.

7. Refund Policy

Unless explicitly mentioned in writing:

  • No refunds will be provided for software subscriptions, setup fees, customization, or digital services.
  • Refunds are only considered in exceptional cases at company discretion.

8. Third-Party Services

Big Brains Flow may integrate with:

  • WhatsApp APIs
  • Meta services
  • Google services
  • Email providers
  • Payment gateways
  • Cloud providers

We are not responsible for:

  • Downtime of third-party services
  • API limitations
  • Account bans due to third-party policy violations
  • Changes made by external platforms

Users must follow the terms of those providers separately.

9. Data & Privacy

We may collect:

  • Business information
  • Contact details
  • Usage analytics
  • CRM data
  • Communication logs

Your data is handled according to our Privacy Policy.

We do not sell confidential customer data to third parties.

10. Intellectual Property

All platform assets including:

  • Software
  • Branding
  • UI/UX
  • Logos
  • Code
  • Graphics
  • Documentation

are the intellectual property of Big Brains Technolabs unless otherwise stated.

Unauthorized copying, redistribution, or resale is prohibited.

11. Service Availability

We aim for high uptime but do not guarantee uninterrupted service.

We are not liable for:

  • Server downtime
  • Maintenance interruptions
  • Data loss
  • Delays caused by internet providers or third-party APIs

Users are advised to maintain backups of important data.

12. Limitation of Liability

Big Brains Flow shall not be liable for:

  • Business losses
  • Revenue loss
  • Data loss
  • Indirect damages
  • Third-party penalties
  • Platform misuse

Maximum liability shall not exceed the amount paid by the user in the last 30 days.

13. Suspension & Termination

We reserve the right to suspend or terminate accounts if:

  • Terms are violated
  • Fraudulent activity is detected
  • Spam or abuse occurs
  • Payments remain unpaid

Termination may result in permanent data deletion.

14. Modifications to Terms

We may update these Terms anytime.

Continued use of the platform after updates means you accept the revised Terms.

15. Governing Law

These Terms shall be governed under the laws of India.

Any disputes shall fall under the jurisdiction of Rajkot, Gujarat.

16. Contact Information

For support or legal inquiries:

Big Brains Technolabs
Rajkot, Gujarat, India
Email: support@bigbrainsflow.com
Website: Big Brains Flow

17. Consent

By using Big Brains Flow, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.